I got a call from a client yesterday. He was unhappy about some work I had done for him.

He was completely wrong. Everything he said; wrong. I was right.

So what did I do with all my insight, breath control and zen training?

I argued. I argued with a sick old man. It did not go well.

What should I have done?

Listened. Empathized. And then listened some more. Maybe the exchange would have gone better.

My excuse? I was caught by surprise.

Which made me think: When do I ever expect to be tested?